Inventor

SANDERS LUCINDA M

US6 patents

⚠️ This page may combine multiple inventors who share the name “SANDERS LUCINDA M”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

AVAYA TECHNOLOGY CORP

4 patents

US6463346B1Oct 8, 2002

Workflow-scheduling optimization driven by target completion time

AVAYA TECHNOLOGY CORP168 citations97

US6453038B1Sep 17, 2002

System for integrating agent database access skills in call center agent assignment applications

AVAYA TECHNOLOGY CORP348 citations97

US6233332B1May 15, 2001

System for context based media independent communications processing

AVAYA TECHNOLOGY CORP176 citations95

US6766014B2Jul 20, 2004

Customer service by batch

AVAYA TECHNOLOGY CORP69 citations94

AVAYA INC

2 patents

US6704410B1Mar 9, 2004

System for automatically assigning skill levels to multiple skilled agents in call center agent assignment applications

AVAYA INC370 citations97

US6690788B1Feb 10, 2004

Integrated work management engine for customer care in a communication system

AVAYA INC258 citations95