Inventor

MAXWELL DARRYL J

US5 patents

⚠️ This page may combine multiple inventors who share the name “MAXWELL DARRYL J”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

AVAYA TECHNOLOGY CORP

3 patents

US7035927B2Apr 25, 2006

Intelligent inbound/outbound communications blending

AVAYA TECHNOLOGY CORP75 citations97

US6463346B1Oct 8, 2002

Workflow-scheduling optimization driven by target completion time

AVAYA TECHNOLOGY CORP168 citations97

US6453038B1Sep 17, 2002

System for integrating agent database access skills in call center agent assignment applications

AVAYA TECHNOLOGY CORP348 citations97

AVAYA INC

2 patents

US6704410B1Mar 9, 2004

System for automatically assigning skill levels to multiple skilled agents in call center agent assignment applications

AVAYA INC370 citations97

US6690788B1Feb 10, 2004

Integrated work management engine for customer care in a communication system

AVAYA INC258 citations95