Inventor
PLACIAKIS VIDAS
US13 patents
⚠️ This page may combine multiple inventors who share the name “PLACIAKIS VIDAS”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMMUNICATIONS LABORATORIES INC
12 patentsUS9674361B2Jun 6, 2017
System and method for intelligent task management in a workbin
GENESYS TELECOMMUNICATIONS LABORATORIES INC107 citations97
US9596350B1Mar 14, 2017
Virtual interactions in contact center operations
GENESYS TELECOMMUNICATIONS LABORATORIES INC89 citations96
US9609131B2Mar 28, 2017
Activities assignment optimization for multi-skill contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC22 citations93
US9823949B2Nov 21, 2017
System and method for intelligent task management and routing
GENESYS TELECOMMUNICATIONS LABORATORIES INC19 citations91
US9912813B2Mar 6, 2018
Graphical user interface with contact center performance visualizer
GENESYS TELECOMMUNICATIONS LABORATORIES INC13 citations83
US10162685B2Dec 25, 2018
System and method for intelligent task management and routing
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations72
US10348899B2Jul 9, 2019
Interaction request processing according to client pre-configured schedule
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations71
US9948781B2Apr 17, 2018
Interaction request processing according to client pre-configured schedule
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations60
US9444936B2Sep 13, 2016
Interaction request processing according to client pre-configured schedule
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations60
US10110747B2Oct 23, 2018
Activities assignment optimization for multi-skill contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51
US9998599B2Jun 12, 2018
Virtual interactions in contact center operations
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations50
US10037500B2Jul 31, 2018
System and method for automatic shrinkage forecasting
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations35