P

Inventor

HO ROY

US9 patents
⚠️ This page may combine multiple inventors who share the name “HO ROY”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

TATA COMM AMERICA INC

5 patents
US9077797B2Jul 7, 2015

System and method for quality auto-blending in call routing

TATA COMM AMERICA INC2 citations57
US8787541B1Jul 22, 2014

System and method for quality auto-blending in call routing

TATA COMM AMERICA INC3 citations57
US9369571B2Jun 14, 2016

System and method for quality auto-blending in call routing

TATA COMM AMERICA INC0 citations46
US9247320B2Jan 26, 2016

Capacity allocation of call-handling devices across call destinations

TATA COMM AMERICA INC0 citations45
US9020126B1Apr 28, 2015

Capacity allocation of call-handling devices across call destinations

TATA COMM AMERICA INC0 citations45

INTERVOICE INC

1 patent
US7254641B2Aug 7, 2007

Digital multimedia contact center with tier escalation and deescalation in response to changed criteria

INTERVOICE INC84 citations92

ITXC IP HOLDINGS SARL

1 patent
US6842427B1Jan 11, 2005

Method and apparatus for optimizing transmission of signals over a packet switched data network

ITXC IP HOLDINGS SARL22 citations89

TATA COMMUNICATIONS (AMERICA) INC

1 patent
US9414133B2Aug 9, 2016

Capacity allocation of call-handling devices across call destinations

TATA COMMUNICATIONS (AMERICA) INC0 citations46

BROUGHTON JUSTIN

1 patent
US8745576B2Jun 3, 2014

Digital multimedia contact center

BROUGHTON JUSTIN0 citations40