Inventor
WELLMAN AARON
US14 patents
⚠️ This page may combine multiple inventors who share the name “WELLMAN AARON”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMMUNICATIONS LABORATORIES INC
9 patentsUS9571646B2Feb 14, 2017
Routing user communications to agents
GENESYS TELECOMMUNICATIONS LABORATORIES INC9 citations84
US9900438B1Feb 20, 2018
Pinning in an interactive media/voice response system
GENESYS TELECOMMUNICATIONS LABORATORIES INC12 citations82
US10382626B2Aug 13, 2019
Routing user communications to agents
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations73
US9992341B2Jun 5, 2018
System and method for managing customer interactions for contact center based on agent proximity
GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations72
US10027618B2Jul 17, 2018
Social media feedback for routing user communications
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations69
US9866692B2Jan 9, 2018
Routing user communications to agents
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations52
US9706050B2Jul 11, 2017
Routing user communications to agents
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations52
US10666804B2May 26, 2020
System and method for managing customer interactions for contact center based on agent proximity
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51
US10225407B2Mar 5, 2019
Pinning in an interactive media/voice response system
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations50