Inventor
MCPARTLAN KEVIN
US8 patents
⚠️ This page may combine multiple inventors who share the name “MCPARTLAN KEVIN”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
ASPECT COMM CORP
5 patentsUS6584191B1Jun 24, 2003
Staffing-based percentage-allocation routing using real-time data
ASPECT COMM CORP139 citations97
US6850613B2Feb 1, 2005
Customer service request allocations based upon real-time data and forecast data
ASPECT COMM CORP83 citations96
US6744878B1Jun 1, 2004
Real-time transaction routing augmented with forecast data and agent schedules
ASPECT COMM CORP264 citations96
US7043007B2May 9, 2006
System and method to allocate transactions
ASPECT COMM CORP36 citations91
US6813636B1Nov 2, 2004
Method and apparatus for routing a transaction within a network environment
ASPECT COMM CORP34 citations90