Inventor

ALVARADO JOAQUIN OMAR

US6 patents

⚠️ This page may combine multiple inventors who share the name “ALVARADO JOAQUIN OMAR”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

AVAYA TECHNOLOGY CORP

2 patents

US6947543B2Sep 20, 2005

Computer-telephony integration that uses features of an automatic call distribution system

AVAYA TECHNOLOGY CORP51 citations90

US6748073B2Jun 8, 2004

Uninterrupted automatic call distribution during failure and recovery of computer-telephony integration

AVAYA TECHNOLOGY CORP3 citations60

AVAYA MAN LP

2 patents

US11843717B2Dec 12, 2023

Highly scalable contact center with automated transition from voice interaction

AVAYA MAN LP3 citations71

US11706343B2Jul 18, 2023

Unified communications incorporation in a contact center

AVAYA MAN LP0 citations59

ALVARADO JOAQUIN OMAR

1 patent

US8094802B2Jan 10, 2012

Multiple queuing and servicing of a contact

ALVARADO JOAQUIN OMAR2 citations55

AVAYA INC

1 patent

US10200418B2Feb 5, 2019

Call context conveyance

AVAYA INC0 citations40