Inventor
WODKA EUGENE A
US3 patents
Patents
3 patentsUS6940963B2Sep 6, 2005
Methods and apparatus for automatically determining a call service request
SIEMENS INF & COMM NETWORKS15 citations81
US6819755B2Nov 16, 2004
Methods and apparatus for controlling call handling in a communications network
SIEMENS INF & COMM NETWORKS7 citations71
US6819756B2Nov 16, 2004
Methods and apparatus for controlling call pullback by an automatic call distribution (acd) system from an interactive voice response (ivr) system and for allowing an acd caller to complete a critical transaction while connected to the ivr
SIEMENS INF & COMM NETWORKS10 citations71