Inventor
DERYUGIN VLADIMIR N
US15 patents
⚠️ This page may combine multiple inventors who share the name “DERYUGIN VLADIMIR N”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMM LAB INC
12 patentsUS6985943B2Jan 10, 2006
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMM LAB INC114 citations98
US6981020B2Dec 27, 2005
Apparatus and methods for routing electronic mail in a processing center
GENESYS TELECOMM LAB INC90 citations98
US6581105B2Jun 17, 2003
Apparatus and method for improving e-mail routing in an internet protocol network telephony call-in center
GENESYS TELECOMM LAB INC99 citations98
US6373836B1Apr 16, 2002
Apparatus and methods in routing internet protocol network telephony calls in a centrally-managed call center system
GENESYS TELECOMM LAB INC611 citations98
US6175564B1Jan 16, 2001
Apparatus and methods for managing multiple internet protocol capable call centers
GENESYS TELECOMM LAB INC459 citations98
US6879586B2Apr 12, 2005
Internet protocol call-in centers and establishing remote agents
GENESYS TELECOMM LAB INC107 citations97
US6625139B2Sep 23, 2003
Apparatus and methods for coordinating internet protocol telephone and data communications
GENESYS TELECOMM LAB INC92 citations97
US7460496B2Dec 2, 2008
Routing emails to a plurality of agents
GENESYS TELECOMM LAB INC26 citations96
US5926538AJul 20, 1999
Method for routing calls to call centers based on statistical modeling of call behavior
GENESYS TELECOMM LAB INC391 citations96
US7715332B2May 11, 2010
Determining presence for interaction routing
GENESYS TELECOMM LAB INC21 citations92
US7619996B2Nov 17, 2009
Determining presence for interaction routing
GENESYS TELECOMM LAB INC20 citations92
US7373405B2May 13, 2008
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMM LAB INC21 citations92
GENESYS TELECOMMUNICATIONS LABORATORIES INC
2 patentsUSRE46521EAug 22, 2017
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51
USRE46387EMay 2, 2017
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51