Inventor
MAKAGON PETR
US31 patents
⚠️ This page may combine multiple inventors who share the name “MAKAGON PETR”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMMUNICATIONS LABORATORIES INC
13 patentsUS9723151B2Aug 1, 2017
Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience
GENESYS TELECOMMUNICATIONS LABORATORIES INC39 citations93
US9635181B1Apr 25, 2017
Optimized routing of interactions to contact center agents based on machine learning
GENESYS TELECOMMUNICATIONS LABORATORIES INC51 citations93
USRE46153ESep 20, 2016
Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
GENESYS TELECOMMUNICATIONS LABORATORIES INC9 citations84
US10218848B2Feb 26, 2019
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations82
US9716792B2Jul 25, 2017
System and method for generating a network of contact center agents and customers for optimized routing of interactions
GENESYS TELECOMMUNICATIONS LABORATORIES INC9 citations82
US9967397B2May 8, 2018
System for facilitating loosely configured service worker groups in a dynamic call center environment
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations63
US9459841B2Oct 4, 2016
Automated call center software build generator
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations63
US9420101B2Aug 16, 2016
System for facilitating loosely configured service worker groups in a dynamic call center environment
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations63
US10289389B2May 14, 2019
Automated call center software build generator
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations52
US10264123B2Apr 16, 2019
System for facilitating loosely configured service worker groups in a dynamic call center environment
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations52
USRE46538ESep 5, 2017
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51
USRE46521EAug 22, 2017
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51
USRE46387EMay 2, 2017
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51
GENESYS TELECOMM LAB INC
11 patentsUS6985943B2Jan 10, 2006
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMM LAB INC114 citations98
US7907598B2Mar 15, 2011
Method for implementing and executing communication center routing strategies represented in extensible markup language
GENESYS TELECOMM LAB INC65 citations97
US7565428B2Jul 21, 2009
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMM LAB INC27 citations94
US7823167B2Oct 26, 2010
Method and apparatus for extending contact center configuration data for access by third-party applications over a data network
GENESYS TELECOMM LAB INC23 citations92
US7376227B2May 20, 2008
Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center
GENESYS TELECOMM LAB INC47 citations92
US7373405B2May 13, 2008
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMM LAB INC21 citations92
US7222301B2May 22, 2007
Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
GENESYS TELECOMM LAB INC36 citations92
US9325844B2Apr 26, 2016
System and method for monitoring health of deployment states for a contact center
GENESYS TELECOMM LAB INC6 citations84
US8989367B2Mar 24, 2015
System and method for monitoring health of deployment states for a contact center
GENESYS TELECOMM LAB INC5 citations84
US9077803B2Jul 7, 2015
System for facilitating loosely configured service worker groups in a dynamic call center environment
GENESYS TELECOMM LAB INC2 citations63
US7792254B2Sep 7, 2010
System for distributing VXML capabilities for execution on client devices
GENESYS TELECOMM LAB INC2 citations61
ANISIMOV NIKOLAY
2 patentsUS9553755B2Jan 24, 2017
Method for implementing and executing communication center routing strategies represented in extensible markup language
ANISIMOV NIKOLAY21 citations93
US8117538B2Feb 14, 2012
Method for dynamically converting voice XML scripts into other compatible markup language scripts based on required modality
ANISIMOV NIKOLAY34 citations92