Inventor
RYABCHUN ANDRIY
US18 patents
⚠️ This page may combine multiple inventors who share the name “RYABCHUN ANDRIY”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMMUNICATIONS LABORATORIES INC
8 patentsUSRE46153ESep 20, 2016
Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
GENESYS TELECOMMUNICATIONS LABORATORIES INC9 citations84
US10218848B2Feb 26, 2019
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations82
US9459841B2Oct 4, 2016
Automated call center software build generator
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations63
US10726112B2Jul 28, 2020
Trust in physical networks
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations52
US10289389B2May 14, 2019
Automated call center software build generator
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations52
USRE46538ESep 5, 2017
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51
USRE46521EAug 22, 2017
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51
USRE46387EMay 2, 2017
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51
GENESYS TELECOMM LAB INC
5 patentsUS6985943B2Jan 10, 2006
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMM LAB INC114 citations98
US7565428B2Jul 21, 2009
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMM LAB INC27 citations94
US7823167B2Oct 26, 2010
Method and apparatus for extending contact center configuration data for access by third-party applications over a data network
GENESYS TELECOMM LAB INC23 citations92
US7373405B2May 13, 2008
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMM LAB INC21 citations92
US7222301B2May 22, 2007
Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
GENESYS TELECOMM LAB INC36 citations92