Inventor
SANTOS LEWIS SAVIO LANDRY
US13 patents
Patents
13 patentsUS10497366B2Dec 3, 2019
Hybrid learning system for natural language understanding
SERVICENOW INC63 citations97
US10970487B2Apr 6, 2021
Templated rule-based data augmentation for intent extraction
SERVICENOW INC16 citations93
US10956683B2Mar 23, 2021
Systems and method for vocabulary management in a natural learning framework
SERVICENOW INC11 citations93
US10713441B2Jul 14, 2020
Hybrid learning system for natural language intent extraction from a dialog utterance
SERVICENOW INC15 citations93
US11238232B2Feb 1, 2022
Written-modality prosody subsystem in a natural language understanding (NLU) framework
SERVICENOW INC6 citations85
US10740566B2Aug 11, 2020
Method and system for automated intent mining, classification and disposition
SERVICENOW INC12 citations85
US11087090B2Aug 10, 2021
System for focused conversation context management in a reasoning agent/behavior engine of an agent automation system
SERVICENOW INC8 citations83
US11681877B2Jun 20, 2023
Systems and method for vocabulary management in a natural learning framework
SERVICENOW INC2 citations72
US11520992B2Dec 6, 2022
Hybrid learning system for natural language understanding
SERVICENOW INC2 citations72
US11507750B2Nov 22, 2022
Method and system for automated intent mining, classification and disposition
SERVICENOW INC2 citations72
US12380277B2Aug 5, 2025
Written-modality prosody subsystem in a natural language understanding (NLU) framework
SERVICENOW INC0 citations62
US12086550B2Sep 10, 2024
System for focused conversation context management in a reasoning agent/behavior engine of an agent automation system
SERVICENOW INC1 citations62
US11741309B2Aug 29, 2023
Templated rule-based data augmentation for intent extraction
SERVICENOW INC0 citations62