Inventor
HAN WANWEN
US8 patents
Patents
8 patentsUS9754320B2Sep 5, 2017
Providing a record of an interactive conference
BANK OF AMERICA8 citations83
US9001180B2Apr 7, 2015
Multiple-participant customer service conference
BANK OF AMERICA7 citations83
US8902279B2Dec 2, 2014
Representative selection for customer service conference
BANK OF AMERICA8 citations83
US8867734B2Oct 21, 2014
Functionality during a hold period prior to a customer-service video conference
BANK OF AMERICA15 citations83
US8866877B2Oct 21, 2014
Split screen presentation of functionality during a hold period prior to a customer-service video conference
BANK OF AMERICA9 citations83
US8942684B2Jan 27, 2015
Adaptive scaffolding of levels of connectivity during a conference
BANK OF AMERICA7 citations80
US9508058B2Nov 29, 2016
System providing an interactive conference
BANK OF AMERICA3 citations72
US8866878B2Oct 21, 2014
Representative pre-selection for customer service video conference
BANK OF AMERICA5 citations72