Inventor
BALA SRINIVAS
US8 patents
Patents
8 patentsUS6798876B1Sep 28, 2004
Method and apparatus for intelligent routing of incoming calls to representatives in a call center
AT & T CORP455 citations98
US6650747B1Nov 18, 2003
Control of merchant application by system monitor in virtual contact center
AT & T CORP160 citations98
US6542475B1Apr 1, 2003
Method and system for providing enhanced call service features at remote locations
AT & T CORP139 citations97
US6804345B1Oct 12, 2004
Virtual contact center with flexible staffing control
AT & T CORP55 citations96
US6381317B1Apr 30, 2002
Subscriber-initiated automated third party billing feature
AT & T CORP49 citations95
US6226366B1May 1, 2001
Subscriber-initiated automated third party billing feature
AT & T CORP46 citations95
US6654459B1Nov 25, 2003
Enhanced agent authentication in virtual contact center
AT & T CORP39 citations92
US5937354AAug 10, 1999
In-building and out-of-building personal reach communications system
AT & T CORP5 citations63