Inventor
WEST FRANCES W
US6 patents
Patents
6 patentsUS7783028B2Aug 24, 2010
System and method of using speech recognition at call centers to improve their efficiency and customer satisfaction
IBM22 citations92
US7864072B2Jan 4, 2011
System and method for automatically adjusting traffic light
IBM22 citations90
US7953786B2May 31, 2011
Method and system for preferences-based mail distribution and digital postal services
IBM7 citations80
US9654521B2May 16, 2017
Analysis of multi-modal parallel communication timeboxes in electronic meeting for automated opportunity qualification and response
IBM4 citations71
US10608831B2Mar 31, 2020
Analysis of multi-modal parallel communication timeboxes in electronic meeting for automated opportunity qualification and response
IBM1 citations60
US10049593B2Aug 14, 2018
Automated educational system
IBM0 citations41