Inventor

BOUTCHER JAMES K

US94 patents

⚠️ This page may combine multiple inventors who share the name “BOUTCHER JAMES K”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

BOUTCHER JAMES K

WEST CORP

Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service

Providing data messaging support by intercepting and redirecting received short message service (SMS) messages

Method and computer readable medium for geographic agent routing

Short message service (SMS) response and interpretation application

Providing data messaging support by intercepting and redirecting received short message service (SMS) messages

Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service

System for geographic agent routing

System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call

Identifying recorded call data segments of interest

Method and apparatus of providing live support service in a notification system

Identifying recorded call data segments of interest

Intercepting and processing received short message service (SMS) messages to provide an automated response

Context aware transactions performed on integrated service platforms

Identifying recorded call data segments of interest

Method and system of providing enhanced appointment notification service to mobile devices

System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call

Identifying recorded call data segments of interest

Electronic card delivery and communication channel integration

Short message service (SMS) response and interpretation application

Remote monitoring of activity triggered sensors and a customized updating application

Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service

Providing data messaging support by intercepting and redirecting received short message service (SMS) messages

Consumer care system

Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service

Identifying recorded call data segments of interest

Context aware transactions performed on integrated service platforms

Identifying recorded call data segments of interest

User input driven short message service (SMS) applications

Short message service (SMS) response and interpretation application

User input driven short message service (SMS) applications

Apparatus, method, and computer program for optimizing communication

Identifying recorded call data segments of interest

Method and apparatus of providing live support service in a notification system

Method and apparatus of processing caller responses

Context aware transactions performed on integrated service platforms

System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call

System and method for real-time geographical call display of automatic call distributor calls

System and method for real-time geographical call display of automatic call distributor calls

MATEER MICHAEL T

Context aware transactions performed on integrated service platforms

Method and apparatus of providing data service mobility

Consumer care system

Systems and methods for managing payments using a communication device

CORDELL JEFFREY WILLIAM

System, method, and computer readable medium for routing an agent to a preferred communications platform

Method and apparatus of providing live support service in a notification system

Contact center call routing by agent attribute

System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call

BOUTCHER JAMES K

Method and system of providing enhanced appointment notification service to mobile devices

System and method for real-time geographical call display of automatic call distributor calls

Method and apparatus of processing caller responses

West Corporatin

User input drivent short message service (SMS) applications