Inventor

CORDELL JEFFREY WILLIAM

US72 patents

⚠️ This page may combine multiple inventors who share the name “CORDELL JEFFREY WILLIAM”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

CORDELL JEFFREY WILLIAM

WEST CORP

Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service

Providing data messaging support by intercepting and redirecting received short message service (SMS) messages

Providing data messaging support by intercepting and redirecting received short message service (SMS) messages

Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service

System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call

System, method and computer readable medium for providing notifications

Identifying recorded call data segments of interest

Method and apparatus of providing live support service in a notification system

Identifying recorded call data segments of interest

Intercepting and processing received short message service (SMS) messages to provide an automated response

Identifying recorded call data segments of interest

System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call

Identifying recorded call data segments of interest

Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service

Performing automated event services to registered end users

Providing data messaging support by intercepting and redirecting received short message service (SMS) messages

Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service

Identifying recorded call data segments of interest

Identifying recorded call data segments of interest

Performing automated event services to registered end users

Identifying recorded call data segments of interest

Performing automated event services to registered end users

Method and apparatus of providing live support service in a notification system

Method and apparatus of processing caller responses

Performing automated event services to registered end users

System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call

Real time feedback of script logic

Multi-domain login and messaging

Method and apparatus of providing live support service in a notification system

Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service

Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service

Providing data messaging support by intercepting and redirecting received short message service (SMS) messages

Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service

CORDELL JEFFREY WILLIAM

System, method, and computer readable medium for routing an agent to a preferred communications platform

Method and apparatus of providing live support service in a notification system

Multi-domain login and messaging

Performing automated event services to registered end users

Contact center call routing by agent attribute

System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call

Script logic graphical mapping

Method and apparatus of providing video data notifications to user devices

Multi-domain login and messaging

Managing agent login to multiple conference call bridges

Performing automated event services to registered end users

Real time feedback of script logic

Script logic viewing

OPEN INVENTION NETWORK LLC

Method and apparatus of processing caller responses

Method and apparatus of processing caller responses

Method and apparatus of processing caller responses

BOUTCHER JAMES K

Method and apparatus of processing caller responses