Inventor
KERLIN GREGG
US5 patents
Patents
5 patentsUS10264129B2Apr 16, 2019
Hybrid cloud architecture with optimized local delivery
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations70
US9948782B2Apr 17, 2018
Hybrid cloud architecture with optimized local delivery
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations70
US9559939B2Jan 31, 2017
System and method for handling resource failure in a hybrid contact center operations environment
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations69
US10277741B2Apr 30, 2019
System and method for transmitting signaling and media from a hybrid contact center operations environment
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations38
US9591137B2Mar 7, 2017
System and method for providing contact center services in a hybrid operations environment
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations38