Inventor
JENSEN ROY A
US22 patents
⚠️ This page may combine multiple inventors who share the name “JENSEN ROY A”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
AVAYA TECHNOLOGY CORP
9 patentsUS7050567B1May 23, 2006
Call management system using dynamic queue position
AVAYA TECHNOLOGY CORP267 citations99
US6192122B1Feb 20, 2001
Call center agent selection that optimizes call wait times
AVAYA TECHNOLOGY CORP352 citations99
US6741698B1May 25, 2004
Call management system using dynamic threshold adjustment
AVAYA TECHNOLOGY CORP108 citations98
US6535600B1Mar 18, 2003
System for automatically routing calls to call center agents in an agent surplus condition based on service levels
AVAYA TECHNOLOGY CORP365 citations98
US6553114B1Apr 22, 2003
System for automatically predicting call center agent work time in a multi-skilled agent environment
AVAYA TECHNOLOGY CORP148 citations97
US6359982B1Mar 19, 2002
Methods and apparatus for determining measures of agent-related occupancy in a call center
AVAYA TECHNOLOGY CORP74 citations96
US6510221B1Jan 21, 2003
System for automatically routing calls to call center agents in an agent surplus condition based on delay probabilities
AVAYA TECHNOLOGY CORP72 citations95
US6347139B1Feb 12, 2002
System for automatically routing calls to call center agents in an agent surplus condition based on agent occupancy
AVAYA TECHNOLOGY CORP99 citations94
US6724884B2Apr 20, 2004
Call management system using fast response dynamic threshold adjustment
AVAYA TECHNOLOGY CORP53 citations91
UNIV VANDERBILT
5 patentsUS5891857AApr 6, 1999
Characterized BRCA1 and BRCA2 proteins and screening and therapeutic methods based on characterized BRCA1 and BRCA2 proteins
UNIV VANDERBILT60 citations92
US5677125AOct 14, 1997
Method of detection and diagnosis of pre-invasive cancer
UNIV VANDERBILT37 citations90
US6342483B1Jan 29, 2002
Method for detection and treatment of breast cancer
UNIV VANDERBILT24 citations89
US6149903ANov 21, 2000
Characterized BRCA1 and BRCA2 proteins and screening and therapeutic methods based on characterized BRCA1 and BRCA2 proteins
UNIV VANDERBILT7 citations70
US6177410B1Jan 23, 2001
Therapeutic methods for prostate cancer
UNIV VANDERBILT5 citations60
LUCENT TECHNOLOGIES INC
3 patentsUS6088441AJul 11, 2000
Arrangement for equalizing levels of service among skills
LUCENT TECHNOLOGIES INC171 citations99
US6052460AApr 18, 2000
Arrangement for equalizing levels of service among skills
LUCENT TECHNOLOGIES INC282 citations98
US5828747AOct 27, 1998
Call distribution based on agent occupancy
LUCENT TECHNOLOGIES INC362 citations98
US HEALTH
3 patentsUS5468468ANov 21, 1995
Method for making a monoclonal antibody, monoclonal antibodies to α PD
US HEALTH36 citations94
US5833986ANov 10, 1998
Methods of inhibiting the growth of neoplasia using a monoclonal antibody against α platelet derived growth factor receptor
US HEALTH27 citations91
US5863739AJan 26, 1999
Assay and kit for the detection of α platelet derived growth factor receptor
US HEALTH10 citations72