Inventor
ARAVAMUDHAN BHARATH
IN5 patents
Patents
5 patentsUS9723151B2Aug 1, 2017
Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience
GENESYS TELECOMMUNICATIONS LABORATORIES INC39 citations93
US9635181B1Apr 25, 2017
Optimized routing of interactions to contact center agents based on machine learning
GENESYS TELECOMMUNICATIONS LABORATORIES INC51 citations93
US9716792B2Jul 25, 2017
System and method for generating a network of contact center agents and customers for optimized routing of interactions
GENESYS TELECOMMUNICATIONS LABORATORIES INC9 citations82
US10373171B2Aug 6, 2019
System and method for making engagement offers based on observed navigation path
GENESYS TELECOMMUNICATIONS LABORATORIES INC6 citations68
US10127321B2Nov 13, 2018
Proactive knowledge offering system and method
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations68