Inventor
Duclos Gregory
CA5 patents
Patents
5 patentsUS9723151B2Aug 1, 2017
Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience
GENESYS TELECOMMUNICATIONS LABORATORIES INC39 citations93
US9635181B1Apr 25, 2017
Optimized routing of interactions to contact center agents based on machine learning
GENESYS TELECOMMUNICATIONS LABORATORIES INC51 citations93
US9716792B2Jul 25, 2017
System and method for generating a network of contact center agents and customers for optimized routing of interactions
GENESYS TELECOMMUNICATIONS LABORATORIES INC9 citations82
US10708428B2Jul 7, 2020
System and method for site aware routing for callback
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations72
US9986096B2May 29, 2018
System and method for site aware routing for callback
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations51