Inventor
PELEMIS DAMJAN
CA3 patents
Patents
3 patentsUS9723151B2Aug 1, 2017
Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience
GENESYS TELECOMMUNICATIONS LABORATORIES INC39 citations93
US9635181B1Apr 25, 2017
Optimized routing of interactions to contact center agents based on machine learning
GENESYS TELECOMMUNICATIONS LABORATORIES INC51 citations93
US9716792B2Jul 25, 2017
System and method for generating a network of contact center agents and customers for optimized routing of interactions
GENESYS TELECOMMUNICATIONS LABORATORIES INC9 citations82