Inventor
TER WEI XUN
US4 patents
⚠️ This page may combine multiple inventors who share the name “TER WEI XUN”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
INTERACTIVE INTELLIGENCE GROUP INC
2 patentsUS9906648B2Feb 27, 2018
Method and system for prediction of contact allocation, staff time distribution, and service performance metrics in a multi-skilled contact center operation environment
INTERACTIVE INTELLIGENCE GROUP INC6 citations79
US10462299B2Oct 29, 2019
Method and system for creating contact center models
INTERACTIVE INTELLIGENCE GROUP INC1 citations48
GENESYS CLOUD SERVICES INC
2 patentsUS11734624B2Aug 22, 2023
Method and system for scalable contact center agent scheduling utilizing automated AI modeling and multi-objective optimization
GENESYS CLOUD SERVICES INC4 citations63
US11716423B2Aug 1, 2023
Method and system for robust wait time estimation in a multi-skilled contact center with abandonment
GENESYS CLOUD SERVICES INC0 citations39