Inventor
MCCALMONT DAVID T
US12 patents
⚠️ This page may combine multiple inventors who share the name “MCCALMONT DAVID T”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
TEKNEKRON INFOSWITCH CORP
8 patentsUS5818907AOct 6, 1998
Method and system for automatically monitoring the performance quality of call center service representatives
TEKNEKRON INFOSWITCH CORP238 citations99
US5696811ADec 9, 1997
Method and system for automatically monitoring the performance quality of call center service representatives
TEKNEKRON INFOSWITCH CORP163 citations99
US5535256AJul 9, 1996
Method and system for automatically monitoring the performance quality of call center service representatives
TEKNEKRON INFOSWITCH CORP470 citations99
US6058163AMay 2, 2000
Method and system for monitoring call center service representatives
TEKNEKRON INFOSWITCH CORP561 citations97
US5937051AAug 10, 1999
Method and system for transferring calls and call-related data between a plurality of call centers
TEKNEKRON INFOSWITCH CORP253 citations97
US5621789AApr 15, 1997
Method and system for integrating a plurality of call center agent performance enhancement modules
TEKNEKRON INFOSWITCH CORP281 citations97
US5555299ASep 10, 1996
Method and system for transferring calls and call-related data between a plurality of call centers
TEKNEKRON INFOSWITCH CORP258 citations97
US5946375AAug 31, 1999
Method and system for monitoring call center service representatives
TEKNEKRON INFOSWITCH CORP240 citations96