Inventor
HAYES SEAMUS
IE14 patents
⚠️ This page may combine multiple inventors who share the name “HAYES SEAMUS”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
AVAYA INC
9 patentsUS9774825B1Sep 26, 2017
Automatic expansion and derivative tagging
AVAYA INC10 citations81
US10270914B2Apr 23, 2019
Enhancing contact center calculations based on real-time speech analytics
AVAYA INC2 citations73
US9871835B2Jan 16, 2018
System and method for managing multi-modal communication sessions
AVAYA INC6 citations72
US9531782B2Dec 27, 2016
Dynamic management of collaboration sessions using real-time text analytics
AVAYA INC4 citations72
US10425534B2Sep 24, 2019
System and method for optimizing agent time
AVAYA INC3 citations71
US9705926B2Jul 11, 2017
Security and retention tagging
AVAYA INC4 citations70
US11533398B2Dec 20, 2022
System and method for optimizing agent time
AVAYA INC0 citations61
US9813553B2Nov 7, 2017
Device, system, and method for optimizing active transactions of an agent
AVAYA INC0 citations47
US10462297B2Oct 29, 2019
System and method for automated determining when to review an agent response process
AVAYA INC0 citations40