Inventor
RISTOCK HERBERT
US20 patents
⚠️ This page may combine multiple inventors who share the name “RISTOCK HERBERT”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMMUNICATIONS LABORATORIES INC
10 patentsUS9609131B2Mar 28, 2017
Activities assignment optimization for multi-skill contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC22 citations93
US9723145B2Aug 1, 2017
System and method for analysis and correlation of scoring and customer satisfaction
GENESYS TELECOMMUNICATIONS LABORATORIES INC7 citations82
US10645226B2May 5, 2020
System and method for interaction callback pacing
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations73
US10277742B2Apr 30, 2019
System and methods for scheduling and optimizing inbound call flow to a call center
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations73
US10708428B2Jul 7, 2020
System and method for site aware routing for callback
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations72
US10222933B2Mar 5, 2019
System and method for managing multiple interactions
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations62
US9553988B2Jan 24, 2017
System and methods for scheduling and optimizing inbound call flow to a call center
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations52
US10110747B2Oct 23, 2018
Activities assignment optimization for multi-skill contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51
US9986096B2May 29, 2018
System and method for site aware routing for callback
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations51
US10104178B2Oct 16, 2018
System for managing communications activated by a trigger event
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations31