Inventor
GOPALLA KENTIS
US5 patents
Patents
5 patentsUS10154138B2Dec 11, 2018
System and method for optimizing physical placement of contact center agents on a contact center floor
GENESYS TELECOMMUNICATIONS LABORATORIES INC26 citations92
US10158757B2Dec 18, 2018
System and method for optimizing contact center resource groups
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations71
US9900437B2Feb 20, 2018
Customer controlled interaction management
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations71
US9654637B2May 16, 2017
Customer controlled interaction management
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations71
US10498896B2Dec 3, 2019
Customer controlled interaction management
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations50