Inventor

RISTOCK HERBERT WILLI ARTUR

US112 patents

⚠️ This page may combine multiple inventors who share the name “RISTOCK HERBERT WILLI ARTUR”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

RISTOCK HERBERT WILLI ARTUR

GENESYS TELECOMMUNICATIONS LABORATORIES INC

System and method for intelligent task management in a workbin

System and method for data management and task routing based on data tagging

System and method for chat automation

Virtual interactions in contact center operations

System and method for recommending communication mediums based on predictive analytics

Customer portal of an intelligent automated agent for a contact center

Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience

Optimized routing of interactions to contact center agents based on machine learning

System and method for controlling lifespan of interaction requests

System and method for optimizing physical placement of contact center agents on a contact center floor

System and method for managing and transitioning automated chat conversations

System and method for monitoring progress of automated chat conversations

Back office services of an intelligent automated agent for a contact center

System and method for intelligent task management and routing

System and method for performance-based routing of interactions in a contact center

System and method for handling interactions with individuals with physical impairments

System and method for managing multi-channel engagements

System and method for routing interactions for a contact center based on intelligent and dynamic routing considerations

Resource sharing in a peer-to-peer network of contact center nodes

System and method for generating a network of contact center agents and customers for optimized routing of interactions

Workload distribution with resource awareness

System and method for predictive routing based on a customer journey patience

System and method for managing interaction flow for contact centers

Context aware interaction

Customer-centric network-based conferencing

Context aware interaction

System and method for performance-based routing of interactions in a contact center

Best match interaction set routing

System for indicating priority levels for transaction and task engagement in a call center

Context aware interaction

Trust conferencing apparatus and methods in digital communication

System and method for intelligent task management and routing

GENESYS TELECOMM LAB INC

Intelligent automated agent and interactive voice response for a contact center

System and method for controlling lifespan of interaction requests

Back office services of an intelligent automated agent for a contact center

Customer portal of an intelligent automated agent for a contact center

Method for implementing and executing communication center routing strategies represented in extensible markup language

System and method for testing and deploying rules

Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center

Flow designer for contact centers

System and method for contact center activity routing based on agent preferences

System and method for monitoring health of deployment states for a contact center

System and method for exposing customer availability to contact center agents

System and method for monitoring health of deployment states for a contact center

RISTOCK HERBERT WILLI ARTUR

Customer-centric network-based conferencing

Method for interacting with a group of individuals as a single contact

Virtualization of one or more sets of physical contact center resources for use by one or more virtual contact centers

Trust conferencing apparatus and methods in digital communication

ANISIMOV NIKOLAY

Method for implementing and executing communication center routing strategies represented in extensible markup language

MAKAGON PETR

System for facilitating loosely configured service worker groups in a dynamic call center environment