Inventor
SMITH B SCOTT
US14 patents
⚠️ This page may combine multiple inventors who share the name “SMITH B SCOTT”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
DAVOX CORP
9 patentsUS5832068ANov 3, 1998
Data processing system with real time priority updating of data records and dynamic record exclusion
DAVOX CORP332 citations98
US5822400AOct 13, 1998
Call record scheduling system and method
DAVOX CORP173 citations98
US5278898AJan 11, 1994
System for managing a hold queue
DAVOX CORP202 citations97
US6141412AOct 31, 2000
Unscheduled event task processing system
DAVOX CORP97 citations95
US5790650AAug 4, 1998
Telephone call center management system which supports multi-user and separate private applications
DAVOX CORP176 citations95
US5592543AJan 7, 1997
Method and system for allocating agent resources to a telephone call campaign
DAVOX CORP134 citations94
US5594790AJan 14, 1997
Method for selecting and controlling the automatic dialing of a call record campaign
DAVOX CORP124 citations93
US5495523AFeb 27, 1996
Method for low priority telephony system assisted dialing
DAVOX CORP50 citations91
US5295184AMar 15, 1994
Dynamically adjustable call pacing system
DAVOX CORP33 citations86
CONCERTO SOFTWARE INC
4 patentsUS6816880B1Nov 9, 2004
Browser user inter face for client workstation
CONCERTO SOFTWARE INC130 citations94
US6587557B1Jul 1, 2003
System and method of distributing outbound telephony services over a computer network
CONCERTO SOFTWARE INC49 citations92
US6721778B1Apr 13, 2004
Unscheduled event task processing system
CONCERTO SOFTWARE INC42 citations90
US6754332B1Jun 22, 2004
Object oriented system and method for directing incoming telephone calls
CONCERTO SOFTWARE INC24 citations89