Inventor
MACLEOD BECK CHRISTOPHER CLEMM
US4 patents
Patents
4 patentsUS6910072B2Jun 21, 2005
Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
GENESYS TELECOMM LAB INC114 citations98
US6170011B1Jan 2, 2001
Method and apparatus for determining and initiating interaction directionality within a multimedia communication center
GENESYS TELECOMM LAB INC844 citations98
US7120700B2Oct 10, 2006
Method and system for processing multi-media transactions in a communication center
GENESYS TELECOMM LAB INC57 citations96
US6874119B2Mar 29, 2005
Stored-media interface engine providing an abstract record of stored multimedia files within a multimedia communication center
GENESYS TELECOMM LAB INC44 citations92