Inventor

PETROVYKH YEVGENIY

US43 patents

⚠️ This page may combine multiple inventors who share the name “PETROVYKH YEVGENIY”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

PETROVYKH YEVGENIY

GENESYS TELECOMMUNICATIONS LABORATORIES INC

System and method for intelligent task management in a workbin

Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue

System and method for controlling lifespan of interaction requests

System and method for intelligent task management and routing

System and method for assisting agents via artificial intelligence

Method and apparatus for optimizing response time to events in queue

Method and apparatus for optimizing response time to events in queue

Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives

System and methods for integrating short message service messaging with contact center applications

Customer-centric network-based conferencing

Method and system for integrating an interaction management system with a business rules management system

Method and system for integrating an interaction management system with a business rules management system

System and method for intelligent task management and routing

System and methods for integrating short message service messaging with contact center applications

Interaction request processing according to client pre-configured schedule

System and method for social message classification based on influence

Interaction request processing according to client pre-configured schedule

Interaction request processing according to client pre-configured schedule

Authentication system and method based on authentication annotations

Method and system for integrating an interaction management system with a business rules management system

Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue

Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue

Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives

Systems and methods for extended agent capacity

System and method for social message classification based on influence

System and method for contact center shared economy

GENESYS TELECOMM LAB INC

Method and apparatus for optimizing response time to events in queue

Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives

Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue

System and method for controlling lifespan of interaction requests

Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue

System and apparatus for pre-routing network events

Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives

System and apparatus for pre-routing network events

Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue

System and apparatus for pre-routing network events

Method and system for integrating an interaction management system with a business rules management system

ANISIMOV NIKOLAY

Method and system for integrating an interaction management system with a business rules management system

System and methods for integrating short message service messaging with contact center applications

Method for monitoring and ranking web visitors and soliciting higher ranked visitors to engage in live assistance

System and methods for integrating short message service messaging with contact center applications

PETROVYKH YEVGENIY

Method and apparatus for optimizing response time to events in queue

RISTOCK HERBERT WILLI ARTUR

Customer-centric network-based conferencing