Inventor
MATHEWS EUGENE PAUL
US3 patents
Patents
3 patentsUS5754639AMay 19, 1998
Method and apparatus for queuing a call to the best split
LUCENT TECHNOLOGIES INC351 citations97
US5740238AApr 14, 1998
Method and apparatus for queuing a call to the best backup split
LUCENT TECHNOLOGIES INC214 citations97
US5684872ANov 4, 1997
Prediction of a caller's motivation as a basis for selecting treatment of an incoming call
LUCENT TECHNOLOGIES INC192 citations97