Inventor
HOLLENBERG TODD
US6 patents
⚠️ This page may combine multiple inventors who share the name “HOLLENBERG TODD”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMMUNICATIONS LABORATORIES INC
5 patentsUS10171669B2Jan 1, 2019
System and method for routing interactions for a contact center based on intelligent and dynamic routing considerations
GENESYS TELECOMMUNICATIONS LABORATORIES INC12 citations82
US9900438B1Feb 20, 2018
Pinning in an interactive media/voice response system
GENESYS TELECOMMUNICATIONS LABORATORIES INC12 citations82
US9781270B2Oct 3, 2017
System and method for case-based routing for a contact
GENESYS TELECOMMUNICATIONS LABORATORIES INC6 citations71
US10225407B2Mar 5, 2019
Pinning in an interactive media/voice response system
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations50
US9848084B2Dec 19, 2017
Adaptable business objective routing for a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations50