Inventor

BLAIR CHRISTOPHER DOUGLAS

GB28 patents

⚠️ This page may combine multiple inventors who share the name “BLAIR CHRISTOPHER DOUGLAS”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

BLAIR CHRISTOPHER DOUGLAS

VERINT AMERICAS INC

System and method for analysing communication streams

System and method to acquire audio data packets for recording and analysis

System and method for analysing communications streams

System and method for analysing communications streams

Utilizing spare processing capacity to analyze a call center interaction

Method and system for communications monitoring

Communication session assessment

Independent source recording

Independent source recording

Communication session assessment

Dedicated network interface

Independent source recording

BLAIR CHRISTOPHER DOUGLAS

Communication management system for network-based telephones

Packet data recording method and system

VOIP voice interaction monitor

Machine learning based upon feedback from contact center analysis

System and method for authentication of communications

Enhancements to unified communications and messaging systems

Error checking at the re-sequencing stage

System and method for recording voice and the data entered by a call center agent and retrieval of these communication streams for analysis or correction

Dedicated network interface

Signal monitoring apparatus analyzing voice communication content

Independent source recording

EYRETEL LTD

Signal monitoring apparatus analyzing voice communication content

Signal monitoring apparatus for analyzing communications

WITNESS SYSTEMS INC

System and method for recording voice and the data entered by a call center agent and retrieval of these communication streams for analysis or correction

VERINT AMERICAS

Voice interaction analysis module

VERINT SYSTEMS INC

System and method for analysing communications streams