Inventor
VEATCH THOMAS
US8 patents
⚠️ This page may combine multiple inventors who share the name “VEATCH THOMAS”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
INTELLISIST INC
5 patentsUS10044864B2Aug 7, 2018
Computer-implemented system and method for assigning call agents to callers
INTELLISIST INC7 citations83
US10038784B2Jul 31, 2018
System and method for providing agent guidance
INTELLISIST INC7 citations83
US10027804B2Jul 17, 2018
System and method for providing hiring recommendations of agents within a call center
INTELLISIST INC5 citations83
US9509845B2Nov 29, 2016
System and method for pairing agents and callers within a call center
INTELLISIST INC4 citations83
US9159054B2Oct 13, 2015
System and method for providing guidance to persuade a caller
INTELLISIST INC7 citations83
ODINAK GILAD
3 patentsUS8837687B2Sep 16, 2014
Computer-implemented system and method for matching agents with callers in an automated call center environment based on user traits
ODINAK GILAD31 citations95
US8837706B2Sep 16, 2014
Computer-implemented system and method for providing coaching to agents in an automated call center environment based on user traits
ODINAK GILAD13 citations92
US8842811B2Sep 23, 2014
Computer-implemented system and method for providing recommendations regarding hiring agents in an automated call center environment based on user traits
ODINAK GILAD7 citations83