Inventor
FAMA JASON
US45 patents
⚠️ This page may combine multiple inventors who share the name “FAMA JASON”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
VERINT AMERICAS INC
17 patentsUS7672746B1Mar 2, 2010
Systems and methods for automatic scheduling of a workforce
VERINT AMERICAS INC43 citations92
US7864946B1Jan 4, 2011
Systems and methods for scheduling call center agents using quality data and correlation-based discovery
VERINT AMERICAS INC32 citations90
US7788286B2Aug 31, 2010
Method and apparatus for multi-contact scheduling
VERINT AMERICAS INC24 citations90
US7853006B1Dec 14, 2010
Systems and methods for scheduling call center agents using quality data and correlation-based discovery
VERINT AMERICAS INC33 citations89
US8015042B2Sep 6, 2011
Methods for long-range contact center staff planning utilizing discrete event simulation
VERINT AMERICAS INC32 citations88
US7660406B2Feb 9, 2010
Systems and methods for integrating outsourcers
VERINT AMERICAS INC18 citations83
US7660407B2Feb 9, 2010
Systems and methods for scheduling contact center agents
VERINT AMERICAS INC8 citations83
US11010695B2May 18, 2021
System and method of work assignment management
VERINT AMERICAS INC5 citations82
US10445667B2Oct 15, 2019
System and method of work assignment management
VERINT AMERICAS INC11 citations82
US7734783B1Jun 8, 2010
Systems and methods for determining allocations for distributed multi-site contact centers
VERINT AMERICAS INC18 citations82
US7953621B2May 31, 2011
Systems and methods for displaying agent activity exceptions
VERINT AMERICAS INC11 citations80
US11403569B2Aug 2, 2022
System and method of work assignment management
VERINT AMERICAS INC3 citations71
US10713603B2Jul 14, 2020
System and method of work assignment management
VERINT AMERICAS INC3 citations71
US7826608B1Nov 2, 2010
Systems and methods for calculating workforce staffing statistics
VERINT AMERICAS INC5 citations61
US11699112B2Jul 11, 2023
Systems and methods for automatic scheduling of a workforce
VERINT AMERICAS INC0 citations60
US11367026B2Jun 21, 2022
Systems and methods for automatic scheduling of a workforce
VERINT AMERICAS INC1 citations60
US7752508B2Jul 6, 2010
Method and system for concurrent error identification in resource scheduling
VERINT AMERICAS INC2 citations60
TALKDESK INC
8 patentsUS10929796B1Feb 23, 2021
Scheduling agents using skill group weights
TALKDESK INC6 citations82
US10931824B1Feb 23, 2021
Scheduling agents using skill group weights
TALKDESK INC2 citations71
US11783246B2Oct 10, 2023
Systems and methods for workforce management system deployment
TALKDESK INC1 citations62
US10931823B1Feb 23, 2021
Scheduling agents using skill group weights
TALKDESK INC0 citations61
US10929795B1Feb 23, 2021
Scheduling agents using skill group weights
TALKDESK INC0 citations61
US10931826B1Feb 23, 2021
Scheduling agents using skill group weights
TALKDESK INC0 citations61
US11157856B2Oct 26, 2021
Systems and methods for quality management system deployment
TALKDESK INC0 citations56
US11677875B2Jun 13, 2023
Method and apparatus for automated quality management of communication records
TALKDESK INC0 citations47
FAMA JASON
7 patentsUS8126134B1Feb 28, 2012
Systems and methods for scheduling of outbound agents
FAMA JASON19 citations92
US10115065B1Oct 30, 2018
Systems and methods for automatic scheduling of a workforce
FAMA JASON32 citations91
US8719067B2May 6, 2014
Monitoring and displaying the scheduled and actuated activities of a workforce
FAMA JASON17 citations88
US8331549B2Dec 11, 2012
System and method for integrated workforce and quality management
FAMA JASON15 citations83
US8873732B2Oct 28, 2014
Systems and methods for scheduling of outbound agents
FAMA JASON0 citations52
US8705723B2Apr 22, 2014
Systems and methods for scheduling contact center agents
FAMA JASON0 citations50
US8131578B2Mar 6, 2012
Systems and methods for automatic scheduling of a workforce
FAMA JASON1 citations48
BOURNE JOHN
3 patentsUS8108237B2Jan 31, 2012
Systems for integrating contact center monitoring, training and scheduling
BOURNE JOHN77 citations95
US8117064B2Feb 14, 2012
Systems and methods for workforce optimization and analytics
BOURNE JOHN25 citations90
US8112298B2Feb 7, 2012
Systems and methods for workforce optimization
BOURNE JOHN13 citations81