Inventor
COLSON VICKI L
US9 patents
Patents
9 patentsUS6546082B1Apr 8, 2003
Method and apparatus for assisting speech and hearing impaired subscribers using the telephone and central office
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US7216287B2May 8, 2007
Personal voice portal service
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US7180985B2Feb 20, 2007
Interactive voice response (IVR) aggregation master service
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US7046777B2May 16, 2006
IVR customer address acquisition method
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US7184539B2Feb 27, 2007
Automated call center transcription services
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US6785741B1Aug 31, 2004
Call director system and method
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US7376703B2May 20, 2008
Instant messaging with caller identification
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US7386107B2Jun 10, 2008
Telephony service invocation using service descriptors
IBM4 citations63
US7647382B2Jan 12, 2010
Instant messaging with caller identification
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