Inventor
NITIN ANAND PAI KRISHNANAND
US5 patents
Patents
5 patentsUS9674361B2Jun 6, 2017
System and method for intelligent task management in a workbin
GENESYS TELECOMMUNICATIONS LABORATORIES INC107 citations97
US9823949B2Nov 21, 2017
System and method for intelligent task management and routing
GENESYS TELECOMMUNICATIONS LABORATORIES INC19 citations91
US10162685B2Dec 25, 2018
System and method for intelligent task management and routing
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations72
US10373171B2Aug 6, 2019
System and method for making engagement offers based on observed navigation path
GENESYS TELECOMMUNICATIONS LABORATORIES INC6 citations68
US10127321B2Nov 13, 2018
Proactive knowledge offering system and method
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations68