Inventor

MILOSLAVSKY ALEC

US73 patents

⚠️ This page may combine multiple inventors who share the name “MILOSLAVSKY ALEC”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

MILOSLAVSKY ALEC

GENESYS TELECOMM LAB INC

Negotiated routing in telephony systems

System for routing electronic mails

Method and apparatus for determining and using multiple object states in an intelligent internet protocol telephony network

External positivistic forward transfer in call routing systems

Apparatus and methods for coordinating telephone and data communications

Skill-based real-time call routing in telephony systems

Parallel data transfer and synchronization in computer-simulated telephony

Apparatus and methods for coordinating telephone and data communications

System for routing electronic mail to best qualified person based on content analysis

Apparatus and methods enhancing call routing to and within call centers

Apparatus and method in improving e-mail routing in an internet protocol network telephony call-in-center

Agent-initiated dynamic requeing

Uniform control of mixed platforms in telephony

Agent-initiated dynamic requeing

Agent-predictive routing process in call-routing systems

Agent-level network call routing

Statistically-predictive and agent-predictive call routing

Statistically-predictive and agent-predictive call routing

System and method for operating a plurality of call centers

External positivistic forward transfer in call routing systems

Methods and apparatus for implementing a network call center

System for routing electronic mails

Apparatus and methods for routing electronic mail in a processing center

Apparatus and method for improving e-mail routing in an internet protocol network telephony call-in center

Multimedia managing and prioritized queuing system integrated with intelligent routing capability

Personal desktop router

Apparatus and methods for managing multiple internet protocol capable call centers

Personal desktop router

External positivistic forward transfer in call-routing systems

Dynamic requeing to avoid latency in call-routing systems

Implementation of call-center outbound dialing capability at a telephony network level

Internet protocol call-in centers and establishing remote agents

Apparatus and methods for coordinating internet protocol telephone and data communications

Virtualized computer telephony integrated link for enhanced functionality in call centers

Escalatory reactive call routing

Routing emails to a plurality of agents

Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality

Dynamic re-routing

Integrated communication center functionality for WAP devices

Apparatus and methods enhancing call routing to and within call-centers

Voice extensions in a call-in center employing virtual restructuring for computer telephony integrated functionality

Parallel data transfer and synchronization

Uniform control of mixed platforms in telephony

Negotiated routing in telephony systems

Negotiated routing in telephony systems

Dynamic re-routing

Agent-initiated dynamic requeing of misrouted calls in call-routing systems

Method and apparatus for providing integrated routing for PSTN and IPNT calls in a call center

GENESYS TELECOMM LAB

System and method for operating a plurality of call centers

GENESYS TELECOMMUNICATIONS LAB INC

Apparatus and methods enhancing call routing within and between call-centers