Inventor
SCHAFER JAMES LYLE
US9 patents
Patents
9 patentsUS10694040B1Jun 23, 2020
Centralized event log generation and analysis for contact centers
WELLS FARGO BANK NA23 citations93
US10313511B1Jun 4, 2019
Customer self-help control system for contact centers
WELLS FARGO BANK NA15 citations93
US11445065B1Sep 13, 2022
Voice captcha and real-time monitoring for contact centers
WELLS FARGO BANK NA6 citations85
US10791222B2Sep 29, 2020
Voice captcha and real-time monitoring for contact centers
WELLS FARGO BANK NA13 citations85
US11546461B1Jan 3, 2023
Customer self-help control system for contact centers
WELLS FARGO BANK NA2 citations72
US10674010B1Jun 2, 2020
Customer self-help control system for contact centers
WELLS FARGO BANK NA3 citations72
US10944872B1Mar 9, 2021
Centralized event log generation and analysis for contact centers
WELLS FARGO BANK NA0 citations62
US10944871B1Mar 9, 2021
Centralized event log generation and analysis for contact centers
WELLS FARGO BANK NA0 citations62
US10841419B1Nov 17, 2020
Customer self-help control system for contact centers
WELLS FARGO BANK NA0 citations51