Inventor
FISHER THOMAS S
US11 patents
⚠️ This page may combine multiple inventors who share the name “FISHER THOMAS S”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
AVAYA TECHNOLOGY CORP
6 patentsUS6535600B1Mar 18, 2003
System for automatically routing calls to call center agents in an agent surplus condition based on service levels
AVAYA TECHNOLOGY CORP365 citations98
US6553114B1Apr 22, 2003
System for automatically predicting call center agent work time in a multi-skilled agent environment
AVAYA TECHNOLOGY CORP148 citations97
US6636598B1Oct 21, 2003
Automated transaction distribution system and method implementing transaction distribution to unavailable agents
AVAYA TECHNOLOGY CORP55 citations96
US6510221B1Jan 21, 2003
System for automatically routing calls to call center agents in an agent surplus condition based on delay probabilities
AVAYA TECHNOLOGY CORP72 citations95
US6347139B1Feb 12, 2002
System for automatically routing calls to call center agents in an agent surplus condition based on agent occupancy
AVAYA TECHNOLOGY CORP99 citations94
US6839419B1Jan 4, 2005
Ring network implemented by telephony switches and links
AVAYA TECHNOLOGY CORP12 citations83
LUCENT TECHNOLOGIES INC
4 patentsUS6052460AApr 18, 2000
Arrangement for equalizing levels of service among skills
LUCENT TECHNOLOGIES INC282 citations98
US5828747AOct 27, 1998
Call distribution based on agent occupancy
LUCENT TECHNOLOGIES INC362 citations98
US6049547AApr 11, 2000
Lookahead interflow of traffic among a plurality of serving sites of one customer
LUCENT TECHNOLOGIES INC128 citations94
US6009162ADec 28, 1999
Telecommunication feature for exchange of translation information between a computer and a telecommunication switching system
LUCENT TECHNOLOGIES INC14 citations70