Inventor
MCCORD ALAN WAYNE
US8 patents
⚠️ This page may combine multiple inventors who share the name “MCCORD ALAN WAYNE”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMM LAB INC
3 patentsUS7792773B2Sep 7, 2010
Method and system for enabling automated and real-time discovery of skills available to agents and systems in a multimedia communications network
GENESYS TELECOMM LAB INC97 citations95
US7373410B2May 13, 2008
Method and system for providing adaptive and proactive interaction management for multiple types of business interactions occurring in a multimedia communications environment
GENESYS TELECOMM LAB INC75 citations92
US9210033B2Dec 8, 2015
System for scheduling routing rules in a contact center based on forcasted and actual interaction load and staffing requirements
GENESYS TELECOMM LAB INC2 citations60
GENESYS TELECOMMUNICATIONS LABORATORIES INC
3 patentsUS10313527B2Jun 4, 2019
System for scheduling routing rules in a contact center based on forecasted and actual interaction load and staffing requirements
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations71
US9894209B2Feb 13, 2018
System for scheduling routing rules in a contact center based on forecasted and actual interaction load and staffing requirements
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations50
US9424561B2Aug 23, 2016
System for scheduling routing rules in a contact center based on forecasted and actual interaction load and staffing requirements
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations50