Inventor
BELL CLIFF W
US5 patents
Patents
5 patentsUS11461667B2Oct 4, 2022
System and method for controlled knowledge system management
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations68
US10277478B2Apr 30, 2019
Connected machine initiated service
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations67
US9864952B2Jan 9, 2018
Controlled question and answer knowledge system management confirming customer does not want to terminate/cancel service/relationship
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations47
US10812347B2Oct 20, 2020
Connected machine initiated service
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations46
US10673954B2Jun 2, 2020
Digital service interface
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations35