Inventor
JONES STEVEN WARE
US15 patents
Patents
15 patentsUS11477142B1Oct 18, 2022
Question suggestion and agent transfer to advance a customer support conversation
IBM13 citations83
US11941367B2Mar 26, 2024
Question generation by intent prediction
IBM5 citations72
US11657810B2May 23, 2023
Query routing for bot-based query response
IBM2 citations71
US11461788B2Oct 4, 2022
Matching a customer and customer representative dynamically based on a customer representative's past performance
IBM2 citations70
US11210677B2Dec 28, 2021
Measuring the effectiveness of individual customer representative responses in historical chat transcripts
IBM2 citations70
US11138212B2Oct 5, 2021
Natural language response recommendation clustering for rapid retrieval
IBM4 citations70
US11651250B2May 16, 2023
Automatically generated conversation output
IBM1 citations61
US11392647B2Jul 19, 2022
Intent-based question suggestion engine to advance a transaction conducted via a chatbot
IBM1 citations61
US11227250B2Jan 18, 2022
Rating customer representatives based on past chat transcripts
IBM1 citations60
US11095578B2Aug 17, 2021
Technology for chat bot translation
IBM0 citations50
US12229511B2Feb 18, 2025
Automatically generated question suggestions
IBM0 citations49
US11157707B2Oct 26, 2021
Natural language response improvement in machine assisted agents
IBM0 citations49
US11522730B2Dec 6, 2022
Customized meeting notes
IBM0 citations46
US12008919B2Jun 11, 2024
Computer assisted linguistic training including machine learning
IBM0 citations44
US11563705B2Jan 24, 2023
Notification escalation based on visual recognition
IBM0 citations44