Inventor
SALVE VIVEK
US16 patents
Patents
16 patentsUS7890454B2Feb 15, 2011
Method and system for data disaggregation
IBM8 citations83
US10904169B2Jan 26, 2021
Passing chatbot sessions to the best suited agent
IBM8 citations76
US11657810B2May 23, 2023
Query routing for bot-based query response
IBM2 citations71
US11461788B2Oct 4, 2022
Matching a customer and customer representative dynamically based on a customer representative's past performance
IBM2 citations70
US11210677B2Dec 28, 2021
Measuring the effectiveness of individual customer representative responses in historical chat transcripts
IBM2 citations70
US11138212B2Oct 5, 2021
Natural language response recommendation clustering for rapid retrieval
IBM4 citations70
US8051099B2Nov 1, 2011
Energy efficient data provisioning
IBM4 citations62
US8032523B2Oct 4, 2011
Method and system for data migration
IBM6 citations62
US7865460B2Jan 4, 2011
Method and system for data dispatch
IBM2 citations62
US11651250B2May 16, 2023
Automatically generated conversation output
IBM1 citations61
US11392647B2Jul 19, 2022
Intent-based question suggestion engine to advance a transaction conducted via a chatbot
IBM1 citations61
US11170173B2Nov 9, 2021
Analyzing chat transcript data by classifying utterances into products, intents and clusters
IBM0 citations61
US11227250B2Jan 18, 2022
Rating customer representatives based on past chat transcripts
IBM1 citations60
US11095578B2Aug 17, 2021
Technology for chat bot translation
IBM0 citations50
US11157707B2Oct 26, 2021
Natural language response improvement in machine assisted agents
IBM0 citations49
US11522730B2Dec 6, 2022
Customized meeting notes
IBM0 citations46