Inventor
REIMAN MARTIN I
US6 patents
⚠️ This page may combine multiple inventors who share the name “REIMAN MARTIN I”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
AVAYA TECHNOLOGY CORP
4 patentsUS6535600B1Mar 18, 2003
System for automatically routing calls to call center agents in an agent surplus condition based on service levels
AVAYA TECHNOLOGY CORP365 citations98
US6553114B1Apr 22, 2003
System for automatically predicting call center agent work time in a multi-skilled agent environment
AVAYA TECHNOLOGY CORP148 citations97
US6366668B1Apr 2, 2002
Method of routing calls in an automatic call distribution network
AVAYA TECHNOLOGY CORP205 citations96
US6510221B1Jan 21, 2003
System for automatically routing calls to call center agents in an agent surplus condition based on delay probabilities
AVAYA TECHNOLOGY CORP72 citations95