Inventor
COHEN RICHARD ALAN
US3 patents
Patents
3 patentsUS6633640B1Oct 14, 2003
Methods and apparatus for analysis of load-balanced multi-site call processing systems
AVAYA TECHNOLOGY CORP60 citations92
US6700971B1Mar 2, 2004
Arrangement for using dynamic metrics to monitor contact center performance
AVAYA TECHNOLOGY CORP81 citations91
US6925165B2Aug 2, 2005
Call selection based on continuum skill levels in a call center
AVAYA TECHNOLOGY CORP41 citations90