Inventor

WICAKSONO BAYU AJI

US2 patents

⚠️ This page may combine multiple inventors who share the name “WICAKSONO BAYU AJI”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

INTERACTIVE INTELLIGENCE GROUP INC

1 patent

US9906648B2Feb 27, 2018

Method and system for prediction of contact allocation, staff time distribution, and service performance metrics in a multi-skilled contact center operation environment

INTERACTIVE INTELLIGENCE GROUP INC6 citations79

INTERACTIVE INTELLIGENCE INC

1 patent

US10298756B2May 21, 2019

System and method for predicting contact center behavior

INTERACTIVE INTELLIGENCE INC2 citations59