Inventor
WAALKES ADAM
US11 patents
⚠️ This page may combine multiple inventors who share the name “WAALKES ADAM”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
INTELLISIST INC
6 patentsUS9699315B2Jul 4, 2017
Computer-implemented system and method for processing caller responses
INTELLISIST INC18 citations91
US8023638B2Sep 20, 2011
System and method for balancing agent console load during automated call processing
INTELLISIST INC4 citations60
US10122849B2Nov 6, 2018
Computer-implemented system and method for retention of call recordings
INTELLISIST INC0 citations50
US9742908B2Aug 22, 2017
Computer-implemented system and method for identifying call recordings for retention
INTELLISIST INC0 citations50
US9503574B2Nov 22, 2016
System and method for selecting call recordings for storage
INTELLISIST INC0 citations50
US8948368B2Feb 3, 2015
System and method for storing call recordings in a call center
INTELLISIST INC0 citations50
WAALKES ADAM
4 patentsUS8442209B2May 14, 2013
System and method for processing out-of-order caller responses during automated call processing
WAALKES ADAM8 citations81
US8494151B2Jul 23, 2013
System and method for balancing call session assignments on an agent console
WAALKES ADAM0 citations48
US8306211B2Nov 6, 2012
System and method for retaining calls into a call center
WAALKES ADAM0 citations48
US9438734B2Sep 6, 2016
System and method for managing a dynamic call flow during automated call processing
WAALKES ADAM0 citations45