Inventor

JIANG HAODONG HOWARD

US10 patents

⚠️ This page may combine multiple inventors who share the name “JIANG HAODONG HOWARD”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

INTELLISIST INC

6 patents

US9699315B2Jul 4, 2017

Computer-implemented system and method for processing caller responses

INTELLISIST INC18 citations91

US8023638B2Sep 20, 2011

System and method for balancing agent console load during automated call processing

INTELLISIST INC4 citations60

US10122849B2Nov 6, 2018

Computer-implemented system and method for retention of call recordings

INTELLISIST INC0 citations50

US9742908B2Aug 22, 2017

Computer-implemented system and method for identifying call recordings for retention

INTELLISIST INC0 citations50

US9503574B2Nov 22, 2016

System and method for selecting call recordings for storage

INTELLISIST INC0 citations50

US8948368B2Feb 3, 2015

System and method for storing call recordings in a call center

INTELLISIST INC0 citations50

WAALKES ADAM

4 patents

US8442209B2May 14, 2013

System and method for processing out-of-order caller responses during automated call processing

WAALKES ADAM8 citations81

US8494151B2Jul 23, 2013

System and method for balancing call session assignments on an agent console

WAALKES ADAM0 citations48

US8306211B2Nov 6, 2012

System and method for retaining calls into a call center

WAALKES ADAM0 citations48

US9438734B2Sep 6, 2016

System and method for managing a dynamic call flow during automated call processing

WAALKES ADAM0 citations45